Privacy Policy
Last Updated: 20 May 2026
Company Name: The STEP
Website: https://divinelearn.com/
Introduction
When you use our services, you trust us with your information. We understand this responsibility and work hard to protect your data and maintain your privacy.
This Privacy Policy explains:
what information we collect
how we use it
how we protect it
your rights regarding your data
Throughout this document:
The STEP refers to the company operating this platform.
Personal Data means any information related to an identifiable person.
Customer / Client refers to any business or user using our services.
About The STEP
The STEP provides a WhatsApp Business communication and automation platform that helps businesses manage customer communication through WhatsApp and related services.
Our platform may include:
WhatsApp Cloud API integration
Chat management
Broadcast messaging
CRM features
Automation tools
Team inbox
Template messaging
Analytics and reporting
We are committed to protecting all personal data processed through our platform.
Information We Collect
We may collect the following information:
Account Information
Name
Email address
Phone number
Company details
Billing information
Service Usage Information
Login activity
Device/browser information
IP address
Message activity
Platform usage statistics
Payment Information
For paid services, billing-related details may be collected for invoicing and tax compliance purposes.
Communication Data
When you use our messaging features, contact and conversation information may be temporarily processed to provide the service.
How We Use Information
We use collected information for:
providing and managing our services
customer support
account authentication
billing and payment processing
improving platform performance
preventing fraud and abuse
marketing and communication
complying with legal obligations
WhatsApp / Meta Integration
Our platform may integrate with WhatsApp and Meta services.
Messages sent through the WhatsApp Cloud API may be temporarily processed and stored for transmission and delivery purposes.
Users are responsible for:
obtaining customer consent
following WhatsApp and Meta policies
using approved templates where required
complying with local laws and regulations
We are not responsible for account restrictions, suspensions, or policy actions taken by Meta or WhatsApp.
Third-Party Services
Our platform may use third-party services including:
Meta
Google
hosting providers
payment gateways
analytics providers
cloud infrastructure services
These services may collect and process information according to their own privacy policies.
Data Security
We take reasonable technical and organizational measures to protect user information from:
unauthorized access
misuse
loss
disclosure
alteration
However, no internet-based service can guarantee 100% security.
Data Retention
We retain data only as long as necessary for:
providing services
legal compliance
resolving disputes
maintaining platform security
Upon account termination, certain data may be deleted permanently unless retention is legally required.
Cookies Policy
We may use cookies and similar technologies to:
maintain user sessions
improve user experience
analyze website traffic
remember preferences
Users can control cookie settings through their browser.
Disabling cookies may affect certain website functions.
Children’s Privacy
Our services are not intended for children under 16 years of age.
We do not knowingly collect personal data from children without appropriate consent.
Your Rights
Depending on applicable laws, users may have rights including:
access to personal data
correction of inaccurate data
deletion of personal data
restriction of processing
data portability
objection to processing
withdrawal of consent
To exercise your rights, contact us using the information below.
Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for:
their privacy practices
their content
their security policies
Users should review the privacy policies of external websites separately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Updated versions will be posted on this page with a revised “Last Updated” date.
Continued use of the platform means you accept the updated policy.
Contact Us
If you have questions regarding this Privacy Policy or your personal data, contact us:
Company Name: The STEP
Website: https://divinelearn.com/
Email: thestep.co.in
Phone: 9728875896
Address: Hisar, Haryana, India