Terms & Services
Last Updated: 20 May 2026
Company Name: The STEP
Website: https://divinelearn.com/
Welcome to The STEP. By using our website, software, and services, you agree to these Terms & Services. If you do not agree with any part of these terms, please do not use our services.
1. About Our Service
We provide a WhatsApp API-based software platform that may include features such as WhatsApp message sending and receiving, contact management, broadcast tools, chat dashboard, automation tools, template management, reports, analytics, and CRM or lead management features.
Our service is provided to help businesses communicate more efficiently with their customers.
2. Eligibility
You must be at least 18 years old or legally authorized to use this service on behalf of a business, school, or organization.
3. Account Registration
To use our services, you may need to create an account. You agree to provide accurate and complete information, keep your login details secure, be responsible for all activity under your account, and inform us immediately if you notice unauthorized access.
4. Proper Use of Service
You agree to use our platform only for lawful business communication.
You must not use the service for spam or unsolicited messages, illegal or fraudulent activities, harassment or abuse, sending messages without proper consent, violating WhatsApp, Meta, or other platform policies, sharing malicious links, malware, or phishing content, or any activity that may cause account suspension or legal issues.
5. WhatsApp / Meta Policy Compliance
Our software may connect with WhatsApp and Meta services. You are responsible for following WhatsApp Business and Meta policies, using approved templates where required, obtaining proper user consent before messaging, maintaining compliant message content, and ensuring your business use is legitimate and lawful.
If your account, number, or content violates platform rules, Meta or WhatsApp may restrict, suspend, or disable related services. We are not responsible for such external decisions.
6. Customer Responsibility
You are responsible for your content, contacts, and campaigns, the accuracy of data you upload, obtaining permission before sending marketing messages, maintaining backups of your own data, and using the software in a legal and ethical manner.
7. Payment and Fees
If any paid plan, setup fee, subscription, or renewal applies, all payments must be made on time. Fees are non-transferable unless stated otherwise. Taxes, if applicable, may be charged extra. Unpaid accounts may be paused or suspended.
8. Refund Policy
Refunds, if offered, will depend on the plan or agreement shared at the time of purchase.
In general, setup charges may be non-refundable, subscription fees may not be refundable after activation, refunds will not be issued for misuse, policy violations, or user-side mistakes, and any special refund conditions will be mentioned separately.
9. Service Availability
We try to keep the platform available and working properly, but we do not guarantee that it will always be uninterrupted, error-free, free from technical issues, or compatible with all third-party services at all times.
Maintenance, updates, server issues, or API changes may cause temporary downtime.
10. Third-Party Services
Our platform may depend on third-party services such as WhatsApp / Meta APIs, hosting providers, payment gateways, messaging or notification services, and storage or analytics tools.
We are not responsible for problems caused by third-party service failures, policy changes, downtime, or restrictions.
11. Intellectual Property
All software, design, branding, content, and source code provided by us remain our property or the property of our licensors unless otherwise agreed in writing.
You may not copy, resell, or redistribute the software without permission, reverse engineer or attempt to access source code unless allowed by agreement, or remove branding, copyright notices, or ownership marks without authorization.
12. User Data and Privacy
We take privacy seriously. By using our service, you agree that we may process your data to provide the service.
You are responsible for collecting data lawfully, taking consent where required, and complying with privacy and data protection laws applicable to your business.
For more details, please read our Privacy Policy.
13. Suspension and Termination
We may suspend or terminate your access if you violate these terms, misuse the service, create risk, abuse, or legal issues, fail to make payment on time, or do not maintain required platform compliance.
You may also stop using the service at any time.
14. Limitation of Liability
To the maximum extent allowed by law, we are not liable for indirect, incidental, or special damages. We are not responsible for loss of data, business, profit, or reputation caused by service use or interruption. Our total liability, if any, will not exceed the amount paid to us for the service during the relevant period, unless required otherwise by law.
15. No Guarantee of Results
We do not guarantee business growth, sales, lead generation, customer response, or marketing success from using our platform.
Results depend on many factors, including message quality, business reputation, customer consent, marketing strategy, and compliance with policies.
16. Changes to Terms
We may update these Terms & Services from time to time. Any changes will be posted on this page with a new updated date. Continued use of the service means you accept the revised terms.
17. Governing Law
These Terms & Services shall be governed by the laws of India. Any disputes will be subject to the jurisdiction of the courts located in Hisar, Haryana.
18. Contact Us
If you have any questions about these Terms & Services, contact us at:
Company Name: The STEP
Email: thestep.co.in
Phone: 9728875896
Address: Hisar, Haryana